Student Mail FAQs

You will receive an email and text telling you that you have a package available for collection. The message will indicate which set of lockers has your package. Please note that some lockers districts have more than one set of lockers. The specific locker set is indicated by the color in parentheses listed next to the location. Example: Student Center (Crimson). You re message will also include a code/barcode. Either enter the code or scan the barcode at the correct locker and sign for your item. The locker containing your package will open. Remove your package and close the door completely. If the locker door will not open or there is no package inside the locker, please email us at cmscenter@ua.edu or come to the Campus Mail Service Center (Monday through Friday, 8am-5pm) for assistance. Unfortunately, we cannot provide assistance for this over the phone. Packages must be collected by the student to which is addressed.
If your email/text notification did not include a code/barcode or if you have lost your code/barcode, please email us at cmscenter@ua.edu or come to the Campus Mail Service Center for assistance (Monday through Friday, 8am-5pm). Unfortunately, we cannot provide assistance for this over the phone.
If the locker door will not open or there is no package inside the locker, please email us at cmscenter@ua.edu or come to the Campus Mail Service Center (Monday through Friday, 8am-5pm) for assistance. Unfortunately, we cannot provide assistance for this over the phone.
If you receive a package, either from the parcel lockers of from a Campus Mail collection point that is not address to or intended for you, you are required to report this to Campus Mail and return the package immediately. Email us at cmscenter@ua.edu. Please do not attempt to deliver the package to the correct recipient. Email us at cmscenter@ua.edu.
Certain items, such as medication, items requiring refrigeration, letter mail, ballots, and large or heavy items, will not be placed in the parcel lockers. These items must be collected from the Campus Mail Service Center in the UA Student Center (Monday through Friday, 8am-5pm).
Packages placed in parcel lockers must be picked up within five days. After this, packages will be brought to the Campus Mail Service Center and will be available for 10 more days before they are returned to the sender. *Packages received from June 1 - through September 15 will not be returned to sender until October 1.
Packages placed in parcel lockers must be picked up within five days. If you did not collect your package in this timeframe, it will be returned to the Campus Mail Service Center. Your package will not be available while being transported or processed. You will receive an email when your package will be available for collection. Your package will be available for 10 more days before being returned to the sender.
Packages are placed in the parcel locker that matches the district number in the address of your package. Generally, this is the set of lockers closest to your residence hall or, if you live off campus, the lockers in the Student Center. District numbers indicate the primary set of parcel lockers to which your packages will be delivered. Some parcel lockers are restricted to the students in certain residence halls. Others are available for use by all UA students. You may choose to have your packages delivered to any unrestricted set of parcel lockers by using the locker's assigned district number when the package is addressed. Parcel Locker Locations
Campus Mail uses the district number that is listed in the address on your package whenever possible. Your package may be delivered to another parcel locker if the primary parcel locker was full or if the district number listed on the package was for a restricted locker that you do not have access. On Friday afternoons, Campus Mail places packages without District Numbers listed in the Bryce Lawn Lockers for convenient weekend collection.
Generally, packages will be available for collection from the parcel lockers or behind the counter at the Campus Mail Service Center the day after it is received by Campus Mail. At peak times, such as at the beginning of each semester, volumes increase significantly, and packages may not be available for several days after they are received. If you need immediate access to a package, we recommend shipping via UPS or FedEx to a local location for collection.
Every student actively enrolled and taking classes at UA are automatically assigned a unique 6-digit mailstop code (MSC). Your MSC will remain the same throughout your student career at UA. District numbers indicate the primary set of parcel lockers to which your packages will be delivered. Some parcel lockers are restricted to the students in certain residence halls. Others are available for use by all UA students. You may choose to have your packages delivered to any unrestricted set of parcel lockers by using the locker's assigned district number when the package is addressed. Students can find their MSC and their assigned district by logging into MyBama, clicking on the “Student” tab, and locating the “Campus Services” section. Click on "MSC (Mail Stop Code) Number" to receive your unique Mail Stop Code Number.
If you are expecting a letter and have not received it, please first check with the Campus Mail Service Center. The CMSC is located in the Student Center across from the Supe Store Little Building is open Monday–Friday 8:00 am–5:00 pm. If your letter is not found on campus, you may request a search through the United States Post Office by going to this link and following the instructions.