What We Do
Located in the Student Center directly across from the Supe Store and behind Starbucks, the Campus Mail Service Center is available to assist ALL (on and off campus) students with:
- Receiving packages from all major carriers (UPS, FedEx, DHL, USPS)
- Making sure students get their packages or mail
- Putting packages into package lockers all over campus for easy student access
- Storing students’ items on campus over the summer with our Summer Storage Program
exclamationPlease note, we do NOT accept freight shipments or local deliveries such as Spark, Instacart, grocery store deliveries, etc. We are now accepting local flower deliveries!
Location and Hours of Operation
Location
Located in the Student Center, 1st Floor, Past Starbucks
Hours of Operation
Monday-Friday 8am-5pm (Closed during University closings and holidays)
Stay in the Know
Get information on helpful tips, move-in information, student addresses, and summer storage.
How it Works
Order/Ship to Campus
When ordering or having something shipped to you on campus, please use this address:
1831 University Station
MSC # _ _ _ _ _ _
Tuscaloosa, AL 35487-0002Students can find their MSC on MyBama in the Student Mail Portal.
It’s very important to never use an address of a Greek House, Residence Hall, or Building on Campus.
It Arrives to Campus Mail
Different carriers have different ways and times we receive packages. Carriers like UPS, FedEx, DHL, Amazon deliver to Campus Mail. The timing different each day.
For USPS, we pick up packages from them every morning and afternoon. The timing is sometimes dependent on when USPS has the packages ready for us.
When a package arrives to Campus Mail that is based on the carrier and not Campus Mail. When Campus Mail is closed, no packages will be delivered. This includes weekends and University holidays.
Logged & Assigned to Student
Once Campus Mail has the packages from the carrier, it then takes time for us to log the packages into our system.
Typically, this takes us a few hours to a business day. Key factors for the timing depend on the time of year, how many packages we receive that day, and what time we receive the packages at.
Campus Mail assigns packages to the students based on the name and the MSC listed, this is why it’s important to always include your MSC.
Email Sent to Student
The student will be notified once Campus Mail has their package, as long as the name and MSC are listed. An email and a text message will be sent out.
We recommend marking the email as a safe email, so you never miss an email.
If a student is expecting a package, but has not received an email in 2 business days or more, please email studentmail@ua.edu with the name, MSC, tracking number, and issue. It’s better to reach out about an issue earlier than later!
Pickup Item
There are two ways a student can pick up their package.
Locker Pickup:
The student will receive a 2nd email when the package is in a locker. In this email it will have the locker location and a barcode to scan at the locker. There are multiple locker banks around campus and please make sure you go to the right one!Counter Pickup:
If an item needs to be picked up from the counter, the student will only receive one email/text about this package. Please come during business hours and with your ACT card. The student will get help from the Campus Mail Clerk.More Info
Mystery Packages:
When a package has missing or wrong information and we can’t assign it to a student. It will be placed in our mystery pile; no communication is sent out for this. The student needs to contact about the package.Pickup Timeframe:
All packages are held for 15 days. If a package was put into a locker, it is in the locker for 5 days and at campus mail for 10 days. If the package is not picked up in this timeframe, it will be Returned to Sender (RTS)
Letter mail is held for 30 days and will be returned to sender if not picked up in that timeframe.
Overview of Campus Mail
Links
Learn how to receive packages on Campus!
Find your MSC, address, packages ready for pickup, and change locker location
Still have questions? Check out our FAQs to find an answer!
Store items over the summer with our Summer Storage Program
Shipping items for move-in? Learn all about it here!
Got something delivered to you but you’re not on campus? Let us know what to do with it.
Living off-campus and wanting to ship items to campus? Learn about the off-campus fee.
Learn where the locker locations are around campus!
Receive a picture every time you have letter mail delivered to you.
Student Organization that wants to get packages delivered to campus? Learn more here!
Are you visiting UA for the summer or a short amount of time and need to get personal mail delivered to campus? Fill out this form!
Waiting on letter mail that never arrived? File a claim with USPS about it.
Helpful Tips for Ease and Efficiency
InfoAdd noreply-campusmail@ua.edu to your safe emails so you never miss an alert about a package!
- Every actively enrolled UA student is automatically assigned a unique 6-digit mailstop code (MSC#), allowing them to receive trackable mail and packages through the mail center throughout their student career, regardless of whether they live on or off-campus.
- All student mail and packages must include the student’s unique MSC# without exception. Failure to include the MSC# may result in delayed delivery or having the item returned to sender. Address all student mail and packages using the following format:
| STUDENT’S FULL NAME 1831 UNIVERSITY STATION MSC #_ _ _ _ _ _ TUSCALOOSA, AL 35487-0002 |
- When typing in an address for an online purchase, the MSC# may be entered into additional address fields, like Address 2, or on the same field as the name, i.e., “Sally Smith, MSC 123456” in the name field.
- Never use the physical address of the student’s residence hall or Greek house. USPS, UPS, FedEx and Amazon do NOT deliver to the residence halls, so the item will be returned to sender.
- The zip code for the UA campus is 35487. When a student moves off-campus, they will have a different zip code and should no longer use 35487, as it is specific to campus only.
Disclaimers
- Campus Mail Service does not guarantee that packages sent overnight, and priority shipping will be available for pickup at the times the carrier provided. Campus Mail does NOT accept deliveries over the weekends.
- Campus Mail Service is not responsible for misaddressed or misdirected mail or packages.
